At HAK Fluid Power Equipment Ltd., we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Order Cancellation Rights
You have the right to cancel your order within 30 days of receiving the goods, without providing any reason.
How to Cancel an Order:
To cancel your order, please inform us via email at info@hakpneumatic.com with a clear statement of your cancellation request.
- If your cancellation request is approved, HAK Fluid Power Equipment Ltd. will process your refund within 30 days of receiving the returned goods.
- Refunds will be issued using the same payment method used for the purchase, with no additional fees.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
✔ The goods must have been purchased within the last 30 days.
✔ The goods must be unused and undamaged.
✔ Items must be in their original packaging with all accessories included.
❌ Non-Returnable Items:
- Custom-made or special-order products
- Used, damaged, or modified items
- Clearance or final sale items
HAK Fluid Power Equipment Ltd. reserves the right to refuse returns that do not meet the above conditions.
3. Defective Product & Warranty Returns
If you receive a defective product or need to make a warranty claim, follow these steps:
- Notify us within 15 days of receiving the product by email at info@hakpneumatic.com.
- Return the product to us for inspection.
- If the defect is confirmed, we will issue a full refund of the product price.
4. How to Return Goods
- Customers are responsible for return shipping costs and assume the risk of goods being damaged or lost during return transit.
- We recommend using an insured and trackable shipping service for your return.
- Send the returned goods to:
HAK Fluid Power Equipment Ltd.
1570 Midland Ave. #16, Ontario, Canada, M1P 3C3
🔹 Important: We cannot process refunds without receiving the returned goods or proof of their return shipment.