Frequently Asked Questions (FAQ)
At HAK Fluid Power Equipment Ltd., we understand that every industry has unique challenges when integrating pneumatic systems. With our extensive
inventory and expertise, we provide more than just equipment—we deliver complete project support. Our goal is to design, assemble,
and automate pneumatic systems that enhance operational efficiency and meet your specific industry requirements.
Orders & Payments
Yes, if you have previously placed an order with us. You can call us between Monday to Friday (9 AM - 5 PM) and Saturday (9 AM - 3 PM). After confirming your order, we will send a secure payment link for you to complete the transaction via credit card, and you will receive a receipt.
We accept all major credit and debit Bank Deposit, e-Transfers, and quick checkout options such as Shop Pay, Apple Pay, and Google Pay.
Yes, our website uses advanced encryption to ensure your payment details are secure.
Businesses can apply for a credit account with NET terms. Contact us to start the application process. (Attach link)
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Yes, we have a discount program for OEMs and resellers.
Shipping & Delivery
Yes. For international shipments, please contact us via email. Shipping charges will be quoted at the time of purchase.
We ship across Canada using reliable logistics partners, including UPS, Purolator, and Canada Post.
Yes, you can enter a different shipping address during checkout.
Yes, tracking details will be provided once your order is shipped.
Order Management & Returns
We will contact you with the option to either:
- Ship all items together when your order is complete, or
- Ship the in-stock items first and send the rest once available—at no additional shipping cost.
If your order has not yet shipped, we will do our best to accommodate changes. Please contact us as soon as possible via email or phone.
Returns are accepted under specific conditions. Please review our Return Policy or contact us for details.
Yes, tracking details will be provided once your order is shipped.
Support& Industry Solutions
We work with industries such as manufacturing, automation, food processing, metal fabrication, and more.
Yes, we offer expert consultation and support for pneumatic system design, setup, and optimization. (Attach link)
We value your feedback! If you have a complaint, comment, or suggestion, please contact our customer service team info@hakpneumatic.com , and we will address it promptly.